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At GenePlanet, your privacy is a top priority. GenePlanet is committed to being a good steward of your Personal Information, handling it in a responsible manner, and securing it with administrative, technical, and physical safeguards.
We also believe in being honest, direct and transparent when it comes to your data. GenePlanet follows three guiding principles when it comes to your privacy:
Other Important Things for You to Understand When You Use Our Services
You may discover unexpected facts about yourself or your family when using our services. Once discoveries are made, we can’t undo them.
We will not use your sensitive information without your consent unless: (i) the information has been anonymized or aggregated so that you cannot reasonably be identified as an individual; or (ii) a legal obligation requires us to use it in some way e.g. a court order requires us to disclose the information.
Effective Date: May 23, 2018
1. Key Definitions
Aggregate Information: information that has been combined with that of other users and analyzed or evaluated as a whole, such that no specific individual may be reasonably identified.
Anonymized Information: information that has been stripped of your Registration Information (e.g., your name and contact information) and other identifying data such that you cannot reasonably be identified as an individual.
Individual-level Information: information about a single individual's genotypes, diseases or other traits/characteristics, but which is not necessarily tied to Registration Information.
Personal Information: information that can be used to identify you, either alone or in combination with other information. GenePlanet collects and stores the following types of Personal Information:
Service or Services: GenePlanet’s products, software, services, and website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by the user, regardless if the use is in connection with an account or not.
3. Account Creation and Your Engagement with GenePlanet Services
The Personal Information required to create a basic GenePlanet account is only your email address and a password. Access to Genetic Information to help you understand yourself better requires additional personal information and, for the DNA test, the test code (when you activate your DNA test kit) and a saliva sample from which we can extract Genetic Information.
At any time, you can request GenePlanet to delete information you have provided or your Genetic Information. Please see below sections for specific details about deleting your data.
If you no longer wish to have GenePlanet account, please contact us and we will help you close your account.
4. What Information Does GenePlanet Collect From You?
When you activate a DNA test kit, we collect:
5. What Information Does GenePlanet Collect Through Your Use of the Services?
If you interact with social media through the Services, for example “Like,” “Tweet,” “Pin,” or “Follow Us” links to sites such as Facebook, Twitter, Pinterest, Instagram, and YouTube, GenePlanet will collect these interactions and whatever account information these services make available to us.
6. How does GenePlanet use your Personal Information?
We use your Personal Information to provide, personalize, improve, update and expand our Services. This includes:
We use your Personal Information to communicate with you about the Services, such as when we:
We use your Personal Information to market new products and offers from us or our business partners.
Note: You can control how we market to you by using the unsubscribe link in any email you receive, by changing your account preferences, or by following the instructions in any other marketing communications you receive.
GenePlanet uses your Genetic Information for the following primary purposes:
We will seek additional consent from you before we collect and process additional sensitive Personal Information (for example, health history) as part of your interaction with the Services.
7. When Do We Share Your Information and Who are the Recipients?
These processing partners include our:
We may share your Personal Information if we believe it is reasonably necessary to:
If we are compelled to disclose your Personal Information to law enforcement, we will do our best to provide you with advance notice, unless we are prohibited under the law from doing so.
8. Your Choices and Access to Your Personal Information
Subject to certain exceptions, you have a right to request access to your Personal Information and to be provided with a copy of certain information you provided in a portable form, as well as to seek to update, delete or correct this information by using the tools described below or by contacting GenePlanet. Details and options for accessing this information are listed below.
You can access and update your account email and password information at any time in the My account settings.
You can request GenePlanet to provide you with Personal Information collected and processed with regards to you.
Your Genetic Information belongs to you and you can access it through your online profile in case your results were in electronic format.
If your results were in printed format and we have already delivered them to you, it is possible to request another copy. Additional fee may be applied in this case.
Genetic Information raw data are considered GenePlanet’s Intelectual property and cannot be shared with you.
9. What are GenePlanet retention practices?
GenePlanet services are fundamentally premised on the notion that the personal voyage of self-discovery is not a one-time event and continues over lengthy periods of time—possibly lifetimes. Additionally, the ongoing enhancement of GenePlanet features provide benefits and insights to our users over time. As a result, GenePlanet’s retention practices reflect this ongoing value by retaining user accounts and Personal Information on our system until our users inform us of their desire to delete their data or close their accounts.
GenePlanet retains your DNA data as needed to provide you with the features and functionality you purchased (or were gifted), including update / upgrade features. Saved / stored by GenePlanet are:
10. How can I delete my Personal Information?
You can delete your Personal Information from GenePlanet in following ways.
You can delete your Personal Information from GenePlanet by contacting us.
GenePlanet may hold records containing your Personal Information that we are obligated to maintain as archives and to meet legal or regulatory obligations.
We keep Registration Information as it is related to your order history for accounting purposes.
If you request that GenePlanet delete your DNA data, we will delete all Genetic Information from our systems within 60 days.
To request the destruction of your biological samples, you must send request by email or post. When sending email, you must request confirmation of delivery to be sure email was not lost or delivered to spam.
GenePlanet maintains a comprehensive information security program designed to protect our customers’ Personal Information using administrative, physical, and technical safeguards.
The specific security measures used are based on the sensitivity of the Personal Information collected. We have measures in place to protect against inappropriate access, loss, misuse, or alteration of Personal Information (including Genetic Information) under our control.
GenePlanet Security Team regularly reviews our security and privacy practices and enhances them as necessary to help ensure the integrity of our systems and your Personal Information.
We use latest standard security mechanisms while processing and storing Personal Information (including Genetic Information), and we only partner with security companies that meet and commit to our security standards. While we cannot guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this.
It is also important for you to guard against unauthorized access to your Personal Information by maintaining strong passwords and protecting against the unauthorized use of your own computer or device.
Your password for your account will be used only for online login. We will not ask for your password under any other circumstances. Inform GenePlanet immediately of any unauthorized use of your account. Should you wish to reset or change your password, you can do so by clicking on the relevant links on GenePlanet web page.
Sharing self-reported information through surveys, or other website features, is voluntary and your liability. GenePlanet cannot take responsibility for information that you release or that you request us to release publicly.
12. Data transfer
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside EU and choose to provide information to us, please note that we process the data, including Personal Information, in the EU.
If you object to any changes, you may delete your account by contacting us.
14. Information about childrenGenePlanet is committed to protecting the privacy of children as well as adults. Neither GenePlanet nor any of its Services are designed for, intended to attract, or directed toward children under the age of 18. A parent or guardian, however, may collect a saliva sample from, create an account for, and provide information related to, his or her child. The parent or guardian assumes full responsibility for ensuring that the information that he/she provides to GenePlanet about his or her child is kept secure and that the information submitted is accurate. If you are under 18, we ask that you do not use our Service or give us your personal information without your parent or guardian consent.
15. Legal basis under EU General Data Protection Regulation for processing personal information of EU residents.
Where you have consented to data processing, your consent provides the legal basis to process your Personal Information. We rely on your explicit consent to process your Genetic Information. You have the right to withdraw consent at any time. Please note that your withdrawal of consent to collect and process your Personal Information will not affect the lawfulness of processing your Personal Information based on your consent before you withdrew your consent.
We may also process your Personal Information on the basis of contractual necessity to perform a contract we have with you. For example, we process your credit card details when you provide them in order to use our Services or purchase update / upgrade features such as our DNA testing services.
We may also process your Personal Information on the basis of our legitimate interests, including in providing and improving the Services. For example, GenePlanet has a legitimate interest in understanding your login history so we can assess your interaction with our Services. We also have a legitimate interest in providing and developing interesting features to provide to our users. We use your Personal Information to keep our Services safe and secure and we do so as it necessary to pursue your and our legitimate interests in ensuring that our Services are secure, and to protect against fraud, spam and abuse.
Where we rely on legitimate interests to process your Personal Information, you have the right to object to such processing (meaning that you can ask us to stop). You can use your Privacy Settings to control certain ways in which we process your data. You can also contact us, using the details below, to object to other forms of processing.
16. Identity and Contact Details of the Data Controller
Contact Details of the Data Protection Officer
GenePlanet customers can reach us using phone number, or you may submit questions using email. Contact details can be found by using “help” / “?” button which can be found in bottom right corner on web page https://my.geneplanet.com.
2. Ordering process
3. Results of genetic analysis
4. Website access
5. Telephone counselling and medical consultation
6. The rights for cancellation and refund
7. Warranties and disclaimers
9. General provisions
10. Collection and use of personal data
11. Disclosure of personal data
12. Rights of withdrawal
13. Direct marketing
14. Final provisions
Please contact us per phone or email: